Extend Customer’s Support Timeframe to Enable Smooth Product Transitions and Upgrades

Provide protection against security threats and Severity 1 bugs after a product reaches its published End of Support Life.

VMware Extended Support is designed to provide security and Severity 1 fixes for your legacy environment while you are migrating to a newer, fully supported version of VMware software products. We are committed to ensuring that you can rely on VMware enterprise-class worldwide support while you upgrade your systems so you can focus on running your business.

Overview

The VMware Extended Support is offered as a supplement to VMware Basic Support and VMware Production Support and provides the customer with limited custom support after a product has reached its End of Support Life.

 

Feature Description
New Security Patches Annual security patch. Includes catastrophic/critical security fixes only
New Bug Fixes Ability to create hot patches for Severity 1 issues only
File a Support Request Phone and Web
Workarounds for non-business critical issues Included
Self-help web-based support Included
Term Extended Support can be purchased up to two years past EOSL. It is purchased in one year increments
Included Products vSphere 5.0, vSphere 5.1, vSphere 5,5, vCloud Director 5.5, Horizon View 4.x, Horizon View 5.x, Horizon View 6.0, vCenter Site Recovery Manager 5.x
Maintenance Not Included
Server, Client, and Guest OS updates Not Included
Prerequisites All licenses must be covered by an active support contract through the end of the Extended Support Contract
Number of Support Requests Unlimited
Business Hours Business Hours will be according to the SnS Support contract (Basic or Production)
Limitations 3rd Party or Open Source software will not be upgraded during the extended period.

Additional Information:

 

Terms and Conditions: This Webpage is for informational purposes only. VMWARE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS WEBPAGE. Extended Support Services engagements are governed by the VMware SnS Terms and Conditions.