The VMware SDK and API support offering provides access to VMware Application Programming Interface (API) expert engineers to get your solutions to market quickly. These professionals have years of experience working with third-party solutions, and possess in-depth knowledge of VMware APIs. This program is ideal for Independent Software/Hardware Vendors (ISVs/IHVs), commercial and enterprise organizations building solutions for managing VMware environments.
VMware SDK and API Support is available in two service level agreements: Standard support provides a response within two business days, and Premium support provides a response within one business day. SDK Support engineers won't write or test your code, but they may suggest sample code for a possible solution.
SDK Support will help you answer questions such as the following:
Need more specifics? Learn more about the scope of the SDK Support Program.
"Our products and solutions manage some of North America's largest data farms, and we rely on VMware APIs and VMware SDK Support to help us manage and reduce complexity. Recently, we were running into performance issues when polling our infrastructure. The Developer Support team quickly made some recommendations, and the changes we made as a result helped improved our code performance by more than 30%."
- Mike Giles, Sr. Software Engineer, Netiq
"The VMware SDK Support Program helped us by providing sanity checks and workarounds throughout our VMware vSphere API solution development process. The VMware team is extremely professional, they understand my needs and they have in-depth working knowledge of the vSphere APIs."
- Luc Dekens, Systems Engineer and vExpert
|Feature||SDK and API Support|
|Hours of Operation||12x5|
|Length of Service||1 Year Only|
|Products Supported||Support by Product Matrix|
|Method of Access||Standard Support: Web
Premium Support: Web/Call Back By Appointment
|Response Method||Standard Support: Email
Premium Support: Email/Call Back By Appointment
|Max Number of Technical Contacts per Contract||1 Person Per Contract|
|Number of Support Requests||Unlimited for a 12-Month Period|
|Target Response Times
2 Business Days (48 Business Hours); Email
1 Business Day (24 Business Hours); Email/Call Back By Appointment
|Access to VMware Discussion Forums||Yes|
|Access to Knowledge Base||Yes|
|Business Days||Monday - Friday|
|Design advice||Guidance in the choice of approach and selection of supported methods that best meet the goals of your use case.|
|Performance tuning advice||Guidance in the best practices around using supported APIs to achieve better performance.|
|Code snippet review and advice||Guidance based on review of standalone code snippets for the purpose of insuring proper use of supported APIs.|
|Problem diagnosis||Assistance with isolating a reported problem for the purposes of determining if the issue is with customer code or the supported API.|
|Bug reports||Interacting with Engineering to find resolution for a problem discovered with a supported API.|
|Supported API||Any publicly documented API or method that is not denoted as experimental or deprecated.|
The VMware SDK and API support offering provides an administrator or developer with VMware best practices for deploying supported SDK products in Automation and Integration scenarios.
Performance tuning advice
Code snippet review and advice
Production issues with customer code
End-to-end debugging of customer code
Development of customer code
Third party products used during development (e.g. IDE)
Please refer to the SDK section in the Products Supported list.
Can I use my VMware Professional Services Organization (PSO) credits to pay for the SDK Support Program?