Prompts and Error Messages

This is a list of prompts and errors that may be produced by the Download Manager. If any error persists, please try the download via regular HTTP. If you are still receiving an error please contact customer support.

Message
Meaning
Recommended Action
This download is already running.
You clicked the link for a file the Download Manager is currently downloading.
Allow the running download to complete.
Failed removing the '.dlm' extension from the file name.
An error occurred renaming the temporary file with the .dlm suffix to the actual file name.
Rename the .dlm file manually, or delete the file and retry the download.
Would you like to also delete the file from the hard disk?
If an incomplete download is removed, you have the option of also removing the partially downloaded file.
Selecting Yes in the dialog box will delete the partially downloaded file. Selecting No in the dialog box will leave the file in place.
Download file is corrupted. Try to download a fresh copy of the URL. Would you like to start over?
The temporary file used by the Download Manager is corrupt. This may happen if file is changed while the download is paused.
Selecting Yes in the dialog box will restart the download from the beginning. Selecting No in the dialog box will abort the download.
The download file is locked by another program. Please try again in a few seconds.
This message will appear on a download resume when the operating system denies a request to open the file for writing.
Determine which program has the target file open and close that program before trying the resume operation again.
The download is complete. However, the download integrity is questionable. (MD5 mismatch). Check the file and download a fresh copy if needed. Would you like to start over?
The download failed to pass an MD5 checksum to verify its integrity. Check the file to see if it opens or runs OK, and download a fresh copy if needed.
Selecting Yes in the dialog box will retry the download.
An irrecoverable error has occurred.
Any internal error.
The Download Manager will exit if this error occurs. Collect the URL and referring page and contact customer support with the information.
The download is done but the Download Manager could not perform some final integrity tests. Check the file and download again if necessary.
The download is complete and can be used, but the Download Manager was unable to open the file to perform the MD5 validity check. The file may be in use by another program.
Determine if the file is being used by another program or if the file access permissions have changed. If necessary, download the file again.
Another download is already using this target file name. Please select a different file name.
You attempted to save a file under a name already used by another file being downloaded.
Choose another name for the target file, or close the file with the name you want to use so it can be overwritten.
Cannot connect to server. Check connections, and try again. Would you like to retry now?
Internet connection exists but the file server doesn’t reply
Make sure your connection to the internet is up and active. If it is and you cannot find the problem, contact the customer/user support group with the referring page and file to resolve this problem. Selecting Yes in the dialog box will retry the download.
Closing the Download Manager will pause all downloads. Resumption is possible using a link placed on your Desktop. Would you like to continue exiting?
This message displays when you try to exit the Download Manager when downloads are in progress. (Windows/Mac)
Selecting Yes in the dialog box will exit the Download Manager. The downloads can be resumed later.
Closing the Download Manager will pause all downloads. Resumption is possible using a link placed at your Home Folder. Would you like to continue exiting?
This message displays when you try to exit the Download Manager when downloads are in progress. (Unix)
Selecting Yes in the dialog box will exit the Download Manager. The downloads can be resumed later.
Do you want to close the Download Manager? Note: Resumption is possible using a link placed on your Desktop.
This message displays when you try to exit the Download Manager when no downloads are in progress. (Windows/Mac)
Selecting Yes will exit the Download Manager.
Do you want to close the Download Manager? Note: Resumption is possible using a link placed at your Home Folder.
This message displays when you try to exit the Download Manager when no downloads are in progress. (Unix)
Selecting Yes will exit the Download Manager.
File [filename] already exist. Would you like to overwrite this file?
You tried to save a file under a name that already exists.
Selecting Yes in the dialog box deletes the existing file. Selecting No allows you to specify a different name.
Network error, cannot download. Check connections, and try again. Would you like to retry now?
Any case of network unavailability.
Make sure your connection to the internet is up and active. If it is and you cannot find the problem, contact the customer/user support group with the referring page and file to resolve this problem. Selecting Yes in the dialog box will retry the download.
This URL cannot be handled by this Download Manager This download will be canceled.
The URL cannot be read by the Download Manager to determine the file name or location.
Contact the customer/user support group with the referring page and file to resolve this problem.
Could not start download, the file has changed on the server. (MD5 mismatch). Try to download a fresh copy of the URL. Would you like to start over?
The file has changed since the last time the download was started and then paused. The download should be restarted from scratch.
Restart the download by selecting Yes in the dialog box. Selecting No in the dialog box will abort the download.
Could not resume, the file has changed on the server (mismatch in file size). Try to download a fresh copy of the URL. Would you like to start over?
The file has changed since the last time the download was started and then paused. The download should be restarted from scratch.
Restart the download by selecting Yes in the dialog box. Selecting No in the dialog box will abort the download.
The provided URL is invalid. Cannot download.
The URL representing the file to be downloaded is not valid. The download cannot proceed.
Contact the customer/user support group with the referring page and file to resolve this problem.
The requested file is not available for download. Contact the author of the page that contains the link. This download will be canceled.
The server has rejected the request (HTTP errors 400–403). This error is often the sign of an authentication failure. If you are not authorized to download the content this may be the correct behavior.
Retry the download, several times if necessary. Contact the customer/user support group with the referring page and file if the error persists. Selecting Yes in the dialog box will retry the download.
Download integrity is invalid. Try to download a fresh copy of the URL. Would you like to start over?
This may happen if the file changed while the file while the download is paused. The file should be re-downloaded starting from scratch.
Selecting Yes in the dialog box will restart the download from the beginning. Selecting No in the dialog box will abort the download.
Your disk is full. Clear up some space and try again.
You don’t have adequate space to
download the file.
Delete files from the target drive or select a different target drive before attempting the download again.