Tech Support Summit

Learn from the experts. October 27 – 28 | Broomfield, CO

Ensuring the safety and well-being of our customers, employees and partners is always our top priority. Given the evolving nature of the Novel Coronavirus (COVID-19) and new cases continuing to be identified around the world, we have made the decision to postpone our third annual Tech Support Summit that was scheduled for April.


We have rescheduled the event to take place on October 27-28, 2020 and will still be held at the Omni Interlocken Hotel.


If you have already registered for the April dates, here are your options:

  • If you are able to attend the event in October, no action is needed. The course in our MyLearn system will be updated to the new dates, your payment or PSO credits used will remain processed.
  • If you are unable to attend the event in October and require a full refund, please email with this request and we will process a refund to your credit card or your PSO credits.

Tech Support Summit 2020

Learn from the experts!

Meet and learn from our Global Support Services experts, who will be leading technical talks across a range of areas and products. Opportunities to attend exciting keynote sessions each morning and in-depth breakout sessions for specific products you are interested in. We will also have expert bars staffed, Hands-On Labs, 1:1 Sessions with tech experts and GSS Leadership!



VMC, NSX-T and AWS Networking

Understanding and Using AppDefense

vSphere with Kubernetes

vRealize Automation and Orchestrator


HCX Migrations and NSX

NSX-v to NSX-t Migrations

Daily Life with vSAN

iSCSI and WSFS on vSAN


Advanced VM Performance

Latest vSphere Features

PSC Convergence and Maintenance

Upgrading to the Latest vSphere Release

Site Recovery Manager and vSphere Replication


Horizon On-Premise

Workspace ONE and SSO

Date : October 27 – 28, 2020    


Time: 9:00am - 5:00pm MDT


Location: Omni Interlocken Hotel, 500 Interlocken Boulevard, Broomfield, CO 80021


Price*: $399 (Early Bird Pricing using code: EARLYBIRD20)

              $499 (Regular pricing after first 50 customers)

* (PSO Credits can be applied; Price includes admission to all keynote and technical sessions, entertaining evening event, breakfast and lunch, as well as snacks throughout both days)


Updated MyLearn Registration Link Coming Soon  


Updated Omni Hotel Reservation Link Coming Soon

Keynote Speakers from the Office of the CTO 

“The rise of application platform and the new role of the infrastructure engineer.” by Emad Benjamin, Sr. Director & Chief Technologist

Emad Benjamin has spent the past 25 years in various software engineering positions involving the development of application platforms and distributed systems for industries such as finance, health, IT, and heavy industry. During his 15 years at VMware. Emad spent 5 years developing various application platforms and 8 years working with VMware customers as part of worldwide escalation team, focusing on scalability and performance tuning. Since Emad joined VMware’s Office of the CTO two years ago, he has focused on building hybrid cloud distributed runtimes that are application aware.


You can view some of Emad’s VMworld sessions here.

“Digital Transformation and VMware’s portfolio” by Amanda Blevins, Sr. Director & Chief Technologist

Amanda Blevins leads the Office of the CTO Global Field Programs. She enables customers and partners to achieve business objectives by co-creating a comprehensive technology strategy with executive leaders. She focuses on cloud, edge and emerging technologies. Amanda collaborates with R&D Business Units to ensure VMware’s portfolio meets the strategic needs of customers and the industry. She is passionate about innovation and enabling cross-functional teams. Amanda has been in the IT field for over 25 years in various infrastructure operations and architecture roles. She joined VMware in 2010 and a few years later became VMware’s first female Principal Systems Engineer.


You can view Amanda’s VMworld sessions here.

Topics from Past Events

Have Questions?


Please reach out to your Support Account Manager, TAM, SE, or to get assistance.

Customer Testimonials

Customer Testimonials

- “The sessions were fantastic. Next year I plan on doing my homework and signing up for 1:1 meetings.”

- “I love it! It was so nice to talk with techs about issues/concerns face-to-face.”

- “I really enjoyed this summit - I liked the smaller settings for product reviews and especially the 1 on 1 sessions I had to ask questions specific to my use of the products and challenges/RFEs my team has.”