VMware Support Tools

  • View Your Support Requests – Check the status of any support requests, request a status update, update a support request, or close a support request.
  • Register a Product – Register products you've purchased from the VMware online store or from our distributors and resellers.
  • View Your Products – View all of your VMware product serial numbers, whether or not they have been registered, and the support entitlement associated with each.
  • View Any Pending Pre-Paid Support Requests – If you've purchased Per Incident Requests, you can check this page to see which have been used or are available for requesting support.
  • License Tracker Tool – Track the status VMware product serial numbers; you can view quantity, contract status, support level and upgrade history.
  • SnS Extension Estimator – Determine whether you will receive a support contract extension when upgrading your license.
  • Search the Knowledge Base – Search for troubleshooting information for all released VMware products.
  • Find Product Documentation – Product documentation and release notes for all currently released VMware products.
  • Review Technical Resources – White papers, technical notes, compatibility guides and other technical information for all currently released VMware products.
  • Community – Share info and experiences with other users regarding setup, features, and technical problems with the VMware software.

Check Your Serial Number for Support Entitlement

Please enter a registered VMware product serial number or a pre-paid support serial number into the appropriate field below to allow us to determine if you are entitled to support.

Product Serial Number
Paid Support Request Serial Number