vCloud Air Release Notes

vCloud Air | 15 September 2017

What's in the Release Notes

The release notes are for the following two vCloud Air offerings from VMware:

Virtual Private Cloud OnDemand

The release notes cover the following topics for this release of Virtual Private Cloud OnDemand:

What's New

"Disaster Recovery to the Cloud" Tile
After signing in to the vCloud Air Web UI, a Disaster Recovery to the Cloud tile is displayed along with the Virtual Private Cloud OnDemand and My Subscriptions tiles. Depending on the service you have signed up for, you can click a tile to view your subscriptions including dedicated clouds, virtual private clouds and disaster recovery clouds. For more information, see Disaster Recovery Service Release Notes.

Easy Networking Feature
A "Connect to the Internet" option is now available for virtual machines. When you right-click a virtual machine name and select the "Connect to the Internet" option, that virtual machine gets automatically connected to the Internet. Ensure that an IP address is associated with that virtual machine before using this new feature. If not, you will be prompted to add an IP in order to connect successfully.

System Requirements

For information about system requirements and Virtual Private Cloud OnDemand UI, see vCloud Air – Virtual Private Cloud OnDemand Getting Started and vCloud Air – Virtual Private Cloud OnDemand User's Guide.


To access the full set of Virtual Private Cloud OnDemand documentation, go to the vCloud Air – Virtual Private Cloud OnDemand Documentation page.

Support Requests

For Technical Support, file a Support Request (SR) through standard VMware process available at My VMware. If you chose the Production level support during the Virtual Private Cloud OnDemand registration process, you can also reach the support team via phone.

Known Issues

The following issues are known to occur in this release of Virtual Private Cloud OnDemand:

Read-Only permission not available on Gateway services
A permission for Read-Only is not available on Gateway services. Currently, there is only one role for the "Configure Gateway Services" operations, which has all the permissions (read/write/edit/delete) set to it.

Unable to run Data Center Extension (DCE) to Virtual Private Cloud OnDemand
While running a DCE to the Virtual Private Cloud OnDemand cloud, in the 'Select Resources' step, the external interface of the selected network is listed incorrectly and the IPs do not get listed. This issue occurs when OrgVdc network names are identical across Virtual Data Centers of the same Org.
Assure unique OrgVdc network names across Virtual Data Centers within the Org. If a customer Org has got multiple Virtual Data Centers with 'default-routed-network' in each Org, follow either of the below steps before running DCE:

  • Rename the 'default-routed-network' to a unique name across the networks defined in that Org, or
  • Create a new network for the Virtual Data Center where you want to run DCE and ensure the name of the network is unique within the Org.
  • Opening VMRC in IE 10 displays “SCRIPT16389: Unspecified error”
    On opening VMRC in an IE 10 browser on a Windows 8 OS, displays a “SCRIPT16389: Unspecified error” message. This is an 'Active' Microsoft bug.
    Avoid using an IE 10-Windows 8 browser-OS combination.

    Edit resources operation not possible on a powered ON virtual machine that was created using an Ubuntu template
    The hot-add feature has not been enabled on the Ubuntu templates, because of which you cannot “Edit Resources” for that virtual machine while it is powered ON.
    You will have to first power OFF the virtual machine.

    Appropriate error message is not shown if a virtual machine deployment fails due to IP range being exhausted in the network pool
    When IPs are exhausted form a virtual data center pool, and you try to create a new virtual machine in that virtual data center, the virtual machine goes into an inconsistent state (instead of failing). This issue arises only after you have created 252 virtual machines in a virtual data center, which will exhaust the available IP address pool. The error message displayed does not explain this issue clearly.
    You will have to abandon the virtual machine (or go into the vCloud Director UI to delete the virtual machine), create a new virtual data center network, and create a new virtual machine connecting it to that new network.

    In IE 11, the vCloud Director UI constantly refreshes during upgrade from version 6.1 to version 6.3
    If you were an OnDemand Beta or EAP customer, you may find the vCloud Director UI refreshing continuously during the upgrade process.
    Clear the browser cache.

    'Refresh Storage Profiles' operation fails if there are large number of datastores in the system
    The Refresh Storage Profile operation timesout if there are large number of datastores - storage profile associations in the system.

    The known issues listed below are related to the vCloud API, which is used to access the Compute Service features via API.

    vCloud Director API the MediaTypeMappings elements are not generated for version 5.7 and later
    The MediaTypeMappings elements are not generated for version 5.7 and later. The following operation returns an empty list of MediaTypeMappings: GET /api/versions.
    Access the schema files to get the required information.

    vCloud Air network service APIs are not displayed in API differences
    The vCloud API Changed Operations page in the vCloud API Schema Differences does not show the manageExternalIpAddresses operation, which was added in API version 5.11. Reference information on manageExternalIpAddresses appears in the schema reference.

    Virtual Private Cloud and Dedicated Cloud

    The following issues are known to occur in Virtual Private Cloud and Dedicated Cloud:

    In Internet Explorer 10, the VMware Remote Console does not open properly
    Due to the default settings for Intranet security, the user cannot view the console.
    In Internet Explorer 10 Tools, select the Internet options menu. Click the Security tab. Select Local intranet and click the Sites button. Deselect the "Automatically detect intranet network" check box and click OK. Restart the browser.

    Virtual Private Cloud addon provisioning is not getting updated in the customer portal without a page refresh
    Provision a multi-tenant cloud and log in to the customer portal. On provisioning addon to the multi-tenant cloud, the customer portal does not get updated (resource allocation stays the same).
    Do a full page refresh to see the addon added into resource allocation.

    Unable to delete a Disaster Recovery Virtual Data Center from the customer portal.
    When you try to delete a Disaster Recovery Virtual Data Center which is not properly provisioned, the process fails and diplays an error message.

    Users are able to view Virtual Data Centers without being given any access.
    On adding a new user and providing access to a Virtual Private Cloud, that user is able to see Disaster Recovery Virtual Data Centers that they have not been explicitly given access to on the first login page.

    Adjust Storage Allocation dialog box displays "undefined" in the Storage Tier column
    When you try to adjust storage allocation for a virtual machine while a storage allocation process for that virtual machine is running, the Adjust Storage Allocation dialog box displays "undefined" in the Storage Tier column. The vCloud Air console does not prevent you from attempting to adjust storage allocation for a virtual machine while a storage operation is running.
    Wait for all storage operations to finish for a virtual machine before attempting to further adjust its storage allocation.

    During virtual machine creation from custom catalog the user interface displays the controller number as "undefined"
    Upon creating a custom catalog containing more than one disk in vCloud Director and then trying to create a virtual machine using this catalog in vCloud Air, the controller number is displayed as “undefined” in the virtual machine creation wizard, e.g. "Drive undefined:2". Unless you have explicitly added a second controller, there is only one controller and so the value should be "Drive 1:2". The value is displayed properly in vCloud Director.
    Note: This "Drive x:y" field displays the controller number (x) and the unit number (y) within that controller. The unit number itself is accurately displayed.
    This value is read only inside the vCloud Air UI and it should not impact the use of the virtual machine. However, if problems do occur, use vCloud Director to manage that virtual machine.

    Virtual data center Networks tab does not display the correct number of connected virtual machines
    For Virtual Private Cloud Service customers, the virtual machine count on network cards might be underreported in some cases or inconsistent. For Dedicated Cloud Service customers, if the cloud has more than 128 virtual machines, the count on network cards may be underreported in some cases or inconsistent.

    Virtual data center thin and fast provisioning is not available in vCloud Air
    vCloud Air has disabled the features of thin or fast provisioning of a virtual data center due to possible impacts to service customers.

    Virtual data center name change in vCloud Air does not update underlying OrgVdc name in vCloud Director
    When a virtual data center is originally created in vCloud Air, the underlying OrgVdc name in vCloud Director takes the same name (virtual data center name equals OrgVdc name). If users change a virtual data center's name in vCloud Air, this does not update the OrgVdc name. The virtual data centers view in vCloud Director displays the original OrgVdc name in the page URL and header, but displays the current vCloud Air virtual data center name in the list area. This may confuse users who are working with this virtual data center in both vCloud Air and vCloud Director.

    Virtual machine console reset of the guest OS password not integrated with guest OS password displayed in the UI
    Upon adding a new virtual machine, a long-string guest OS password is displayed in the vCloud Air UI in the virtual machine details view in order to access the console. Every time the virtual machine is powered on and off, a new guest OS password is displayed in the vCloud Air UI, but this UI password is not in sync with the virtual machine password, whether or not the user has reset it to a meaningful password. If users forget either the original long-string guest OS password or their own meaningful password, the only recourse is to go into vCloud Director and power on the virtual machine with forced guest customization.
    Upon adding a new virtual machine, use the guest OS password displayed in the vCloud Air UI to access the console. Through the console, reset the virtual machine password to your choice and make a note of it. Ignore any subsequent regeneration of a guest OS password in the vCloud Air UI for this virtual machine.

    Virtual machine console password is too visible and should be hidden
    vCloud Air displays a console password, but it is for first log in only, and the user should change it after single use.

    Network details are shown incorrectly in vCloud Air for virtual machines transferred via data center extension
    As part of data center extension (DCE), a routed vApp is created in the destination vCloud Director that is managed by vCloud Air. The moved virtual machine's network is connected to this vApp network. Currently, vCloud Air does not show vApp networks and therefore does not correctly show the routed vApp network. But DCE is supported for a routed vApp network only.
    Manage this network in vCloud Director.