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Getting Started with Tech Support

Begin by downloading our welcome guide. Continue on for additional help getting started.

Technical Support Welcome Guide

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Setting Up Your Account

 

After reviewing the Technical Support Welcome Guide, set up an account, log-in and start onboarding.

 

Working with Support Requests

 

Get information and tips on how to manage support requests through their various stages.

 

Our extensive library of self-help content is available to you any time, day or night. 

Knowledge Base So many articles. So many topics. Find what you need.
Product Documentation Explore a full range of technical documentation including manuals, release notes, and more.
Tech Zone Go from zero to hero with the latest VMware technical resources.
Technical Papers Access content written by VMware technical experts.
VMware Blogs Benefit from the experience of industry professionals from around the VMware community.
Compatibility Guides Get information regarding supported and compatible hardware, software, and guest and host operating systems.
Product Support Centers All available support information grouped by product.
Community Forums Connect with users across the globe.
Support Best Practices Learn about best practices to help you get the most out of your support experience.
SnS Extension Estimator Determine whether you will receive a support contract extension when upgrading your license.

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