Get Started

Setting Up Your Account

After reviewing the Technical Support Welcome Guide, set up an account, log-in and start onboarding.


Working with Support Requests

Get information and tips on how to manage support requests through their various stages.



Self-Service Resources


Our extensive library of self-help content is available to you any time, day or night. 

  • Knowledge Base : So many articles. So many topics. Find what you need.
  • Product Documentation : Explore a full range of technical documentation including manuals, release notes, and more.
  • Tech Zone : Go from zero to hero with the latest VMware technical resources.
  • Technical Papers : Access content written by VMware technical experts.
  • VMware Blogs : Benefit from the experience of industry professionals from around the VMware community.
  • Compatibility Guides : Get information regarding supported and compatible hardware, software, and guest and host operating systems.
  • Product Support Centers : All available support information grouped by product.
  • Community Forums : Connect with users across the globe.
  • Support Best Practices : Learn about best practices to help you get the most out of your support experience.
  • SnS Extension Estimator : Determine whether you will receive a support contract extension when upgrading your license.

Partners: Check Your Support Code

Please enter a pre-paid support serial number into the appropriate field below to allow us to determine if you are entitled to support.

Partner Support Code Activation


Get Help From VMware Support

For customer service-related questions or product support, please visit Contact Support.