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VMware Workstation 4

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Technical Support Resources

Technical Support Resources

Documentation on the Web

Documentation on the Web

VMware Knowledge Base

VMware Knowledge Base

You can find troubleshooting notes and tips for advanced users in the knowledge base on the VMware Web site at .

VMware Newsgroups

VMware Newsgroups

The VMware newsgroups are primarily forums for users to help each other. You are encouraged to read and post issues, work-arounds and fixes. While VMware personnel may read and post to the newsgroups, they are not a channel for official support. The VMware NNTP news server is at news.vmware.com.

For a listing of all current newsgroups and the topic areas they cover, see

Reporting Problems

Reporting Problems

If you have problems while running VMware Workstation, please report them to the VMware support team.

These guidelines describe the information we need from you to diagnose problems.

  • If a virtual machine exits abnormally or crashes, please save the log file before you launch another virtual machine. The key log file to save is the VMware log file for the affected virtual machine - on a Windows host, the vmware.log file in the same directory as the configuration file (.vmx) of the virtual machine that had problems; on a Linux host, the <vmname>.log or vmware.log file in the same directory as the configuration file (.cfg) of the virtual machine that had problems. Also save any core files (core or vmware-core). Provide these to VMware along with any other information that might help us to reproduce the problem.

    If you are reporting a problem you encountered while installing VMware Workstation, it is also helpful to have your installation log file.

    On a Windows host, the file is VMInst.log. It is saved in your temp folder. On a Windows NT host, the default location is C:\temp. On a Windows 2000, Windows XP or Windows Server 2003 host, the default location is C:\Documents and Settings\<username>\Local Settings\Temp. The Local Settings folder is hidden by default. To see its contents, open My Computer, go to Tools > Folder Options, click the View tab and select Show Hidden Files and Folders.

Be sure to register your serial number. You may then report your problems by submitting a support request at www.vmware.com/requestsupport.

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