Running Genesys Inbound Voice Routing with VMware vMotion and HA on vSphere 4.1 and vSphere 5.0

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March 13, 2012

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This deployment guide provides directions to those interested in running Genesys Routing System on VMware® vSphere 4.1 and 5.0, leveraging features such as High Availability (HA) and vMotion. In addition to outlining some of the best practices for utilizing the two product sets together, the document also provides basic information on the architecture of Genesys Routing System. Finally, the document also includes results of a recent testing done jointly by VMware and Genesys, where the performance and functionality of Genesys Routing System on VMware were characterized.