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Digital Transformation

What is Digital Transformation?

Digital transformation describes changes in processes and products driven by the evolution of new digital technology. It's a concern because businesses that don’t adjust quickly enough to new technologies that affect business and society can find themselves or their products obsolete.

The transition to digital started gradually with the digitization of analog records in the 1970s, with recent acceleration and renewed focus stemming from innovation like artificial intelligence and cloud computing.

For a business to be successful at digital transformation, it must consider transitioning or developing many interrelated factors, like business mobility, cloud infrastructure, data security, customer service and engagement and the ability of the business to continually change and adapt.