Home Improvement On the Go

In today’s hyper-competitive retail environment, mobility is essential to keeping customers engaged and coming back. The Home Depot is enabling its in-store employees across the United States to communicate with customers, research inventory, and ring up products for a stronger, more mobile-friendly customer experience. The company is using VMware AirWatch to enhance its apps and processes and managing its mobile infrastructure using the AirWatch SaaS solution.

The Home Depot Mobile Game Changer

The Home Depot and Air-Watch team up to provide joint customer service solution.

The Home Depot and VMware 

Nailing Customer Service

Using mobile devices managed with AirWatch, The Home Depot associates can provide information and product recommendations at the point of each customer interaction—a huge service differentiator over other home improvement retailers. Associates also use mobile devices as point of sale terminals to shorten lines on busy days.

 

The Home Depot

Location: Atlanta, Georgia
Industry: Retail
Products: VMware AirWatch
Strategic IT Priority: Business Mobility

Rapid Rollout to Thousands of Stores

The Home Depot is using the staging feature of AirWatch to deploy tens of thousands of mobile devices across all of its U.S. stores in just a few months. Installers touch one button and the device is ready to use for the apps needed in that store in just a few minutes.

What The Home Depot has to say about us

"We have to serve our customers in the way they want. So as part of that, we’re doing a lot of things for our online site; we’re doing mobile, allowing people to order on any channel and be fulfilled through any other channel. Retail is changing, and we have to change with it."

 

Mike Guhl, ‎VP, Store and Credit Systems, The Home Depot

 

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AirWatch

AirWatch is an enterprise mobility management (EMM) platform with identity, productivity and collaboration solutions.