Features Maintenance updates and upgrades
General Support Phase X
Technical Guidance Phase
End of Support Life Phase End of Availability
Features New security patches
General Support Phase X
Technical Guidance Phase
End of Support Life Phase End of Availability
Features New bug fixes
General Support Phase X
Technical Guidance Phase
End of Support Life Phase End of Availability
Features New hardware support
General Support Phase X
Technical Guidance Phase
End of Support Life Phase End of Availability
Features Server, Client and Guest OS updates
General Support Phase X
Technical Guidance Phase
End of Support Life Phase End of Availability
Features File a Support Request
General Support Phase Phone and Web
Technical Guidance Phase Web only
End of Support Life Phase End of Availability
Features Existing security patches
General Support Phase X
Technical Guidance Phase X
End of Support Life Phase End of Availability
Features Existing bug fixes
General Support Phase X
Technical Guidance Phase X
End of Support Life Phase End of Availability
Features severity 1
General Support Phase X
Technical Guidance Phase
End of Support Life Phase End of Availability
Features Workarounds for low-severity issue (severity 2, 3, and 4)
General Support Phase X
Technical Guidance Phase X
End of Support Life Phase End of Availability
Features Self-help web-based support
General Support Phase X
Technical Guidance Phase X
End of Support Life Phase End of Availability
Features Access to Knowledge Base
General Support Phase X
Technical Guidance Phase X
End of Support Life Phase End of Availability X