Getting Started with Tech Support

Begin by downloading our welcome guide. Continue on for additional help getting started.

Technical Support Welcome Guide

Quick Reference Links

Activate Skyline

Support Policies

Severity Definitions

Business Hours

VMware Customer Connect

After reviewing the Technical Support Welcome Guide, set up an account, log-in and start onboarding.

Get information and tips on how to manage support requests through their various stages.

Our extensive library of self-help content is available to you any time, day or night.

Knowledge Base	So many articles. So many topics. Find what you need.
Product Documentation	Explore a full range of technical documentation including manuals, release notes, and more.
Tech Zone	Go from zero to hero with the latest VMware technical resources.
Technical Papers	Access content written by VMware technical experts.
VMware Blogs	Benefit from the experience of industry professionals from around the VMware community.
Compatibility Guides	Get information regarding supported and compatible hardware, software, and guest and host operating systems.
Product Support Centers	All available support information grouped by product.
Community Forums	Connect with users across the globe.
Support Best Practices	Learn about best practices to help you get the most out of your support experience.
SnS Extension Estimator	Determine whether you will receive a support contract extension when upgrading your license.

File a Support Request	View Download History	View Any Pending Pre-Paid Support Requests
View Open Support Requests	Register a product	License Tracker Tool
Manage License Keys	Renew or Upgrade Support	Get Support
View Support Contract History	View Your Products

Please enter a pre-paid support serial number into the appropriate field below to allow us to determine if you are entitled to support.