Quick Reference Links
Get Started
Setting Up Your Account
After reviewing the Technical Support Welcome Guide, set up an account, log-in and start onboarding.
- Create a Profile >> Set up an account to access your dashboard
- Register a Product >> Registration is simple and easy
- Instituting Best Practices >> Be more successful with these helpful tips
Working with Support Requests
Get information and tips on how to manage support requests through their various stages.
- Filing a Support Request >> Submitting a support request through VMware Customer Connect
- Escalating a Support Request >> How to raise awareness.
- Closing a Support Request >> Best practices after resolution is reached
Self-Service Resources
Our extensive library of self-help content is available to you any time, day or night.
- Knowledge Base : So many articles. So many topics. Find what you need.
- Product Documentation : Explore a full range of technical documentation including manuals, release notes, and more.
- Tech Zone : Go from zero to hero with the latest VMware technical resources.
- Technical Papers : Access content written by VMware technical experts.
- VMware Blogs : Benefit from the experience of industry professionals from around the VMware community.
- Compatibility Guides : Get information regarding supported and compatible hardware, software, and guest and host operating systems.
- Product Support Centers : All available support information grouped by product.
- Community Forums : Connect with users across the globe.
- Support Best Practices : Learn about best practices to help you get the most out of your support experience.
- SnS Extension Estimator : Determine whether you will receive a support contract extension when upgrading your license.
VMware Customer Connect Common Tasks
Go to VMware Customer Connect to complete any of the following common tasks. Log into VMware Customer Connect.
Partners: Check Your Support Code
Please enter a pre-paid support serial number into the appropriate field below to allow us to determine if you are entitled to support.
Partner Support Code Activation
Get Help From VMware Support
For customer service-related questions or product support, please visit Contact Support.