Provide protection against security threats and Severity 1 bugs after a product reaches its published End of Support Life.
VMware Extended Support is designed to provide security and Severity 1 fixes for your legacy environment while you are migrating to a newer, fully supported version of VMware software products. We are committed to ensuring that you can rely on VMware enterprise-class worldwide support while you upgrade your systems so you can focus on running your business.
|New Security Patches||Annual security patch. Includes catastrophic/critical security fixes only|
|New Bug Fixes||Ability to create hot patches for Severity 1 issues only|
|File a Support Request||Phone and Web|
|Workarounds for non-business critical issues||Included|
|Self-help web-based support||Included|
|Term||Extended Support can be purchased up to two years past EOSL. It is purchased in one year increments|
|Included Products||vSphere 5.5, vSphere 6.0, Horizon View 5.x, Horizon View 6.0, Horizon FLEX 1.x, Mirage 5.9, vCenter Site Recovery Manager 5.5, vCenter Site Recovery Manager 5.8|
|Server, Client, and Guest OS updates||Not Included|
|Prerequisites||All licenses must be covered by an active support contract through the end of the Extended Support Contract|
|Number of Support Requests||Unlimited|
|Business Hours||Business Hours will be according to the SnS Support contract (Basic or Production)|
|Limitations||3rd Party or Open Source software will not be upgraded during the extended period.|
Terms and Conditions: This Webpage is for informational purposes only. VMWARE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS WEBPAGE. Extended Support Services engagements are governed by the VMware SnS Terms and Conditions.