VMware vFabric Developer Support provides you with assistance during the development phase of applications. VMware will provide guidance on the use of the vFabric software and will answer “how-to” questions on the use of the Plugin Development Kit (PDK) and Application Programming Interfaces (APIs). Developer Support also includes assistance with application configuration and performance tuning, including the review of pertinent application code snippets, when required to accomplish such assistance.
Developer Support does not include support for:
vFabric Developer Support is available in two service levels to address your needs. Standard support provides a response within twelve business hours, and Premium support provides a response within four business hours.
| Feature | vFabric Developer Support |
|---|---|
| Hours of Operation | 12 Hours/Day Monday–Friday* |
| Length of Service | 1 or 3 Years |
| Product Updates | No |
| Product Upgrades | No |
| Method of Access | Standard: Web* Premium: Telephone/Web* |
| Response Method | Telephone/Email* |
| Remote Support | Yes |
| Max Number of Technical Contacts per Contract | 1 Named Contact |
| Number of Support Requests | Unlimited |
| Target Response Times All Severities |
Standard: 12 Business Hours Premium: 4 Business Hours |
*Hours of operation for Developer Support are from 6am to 6pm local time.
NOTE: VMware may modify the list of supported technologies/products periodically.
| vFabric Developer Support Edition | Price |
|---|---|
| vFabric Developer Support Standard | $3,500 per seat per year |
| vFabric Developer Support Premium | $7,000 per seat per year |
vFabric Developer Support does not cover licenses or support for running vFabric products in production. To run vFabric products in production, you must purchase commercial vFabric licenses and support. Packaging and pricing for vFabric products is available on the following pages:
Purchase information can be found by dialing one of VMware's toll free numbers and choosing the Sales Option or contacting one of our resellers. Additional information about our support policies and offerings can be found in our Technical Support Welcome Guide.